Update from July 2, 2025

New functionality for Operators

Filters by group and operator have been added to the Statistics → Опросы page. Now you can view and analyze detailed statistics on surveys for a specific operator or group of operators.
It is now possible to receive messages from the Reddy chatbot. Learn more about this new communication channel in the Каналы связи section.

Filters by group and operator have been added to the Statistics → Опросы page. Now you can view and analyze detailed statistics on surveys for a specific operator or group of operators.
It is now possible to receive messages from the Reddy chatbot. Learn more about this new communication channel in the Каналы связи section.
Links have been added to the following metrics in the Общая статистика section: Offered chats, Missed by queue, AR. These links lead to the История диалогов section where the dialogues involved in calculating the selected metric are filtered and displayed.
The questions of the new survey have been updated in all SupHelper languages.

Filters by group and operator have been added to the Statistics → page. Now you can view and analyze detailed statistics on surveys for a specific operator or group of operators.
It is now possible to receive messages from the Reddy chatbot. Learn more about this new communication channel in the Каналы связи section.
Links have been added to the following metrics in the section: Offered chats, Missed by queue, AR. These links lead to a История диалогов section where the dialogues involved in calculating the selected metric are filtered and displayed.
The questions of the new survey have been updated in all SupHelper languages.
Pop-up windows with information about the internal chatbot's sandbox have been added to the chatbot section.
In the internal chatbot's Playground, the comparison results between incoming phrases and key phrases are now displayed exactly as the user sees them. In addition to the match percentage, the match weight of each key phrase is also shown. You can learn more about how the chatbot's sandbox works on the page.

Integration between SupHelper and the Reddy chatbot is now available. You can learn more about how to integrate the Reddy chatbot into a SupHelper project on the Привязка чата Reddy page.
A new Localization section has been added to In the Localization section, the administrator configures the languages used to customize client-facing content.
A new column "Reason for operator call" has been added to . This allows you to analyze why an operator was called during a dialogue.